Oak and Softwood Fencing
TERMS AND CONDITIONS

The oak supplied by Orlestone Oak Sawmill is European Oak, English Oak, Quercus Robur either Pedunculate or Sessile.
If the timber supplied is of other species this will be made clear at the time of ordering.
European oak, being a natural material is subject to certain irregularities and properties of a not concise nature.

Sawing
Although the dimensions are given in a very exact manner, the natural grain of oak timber can cause slight variations in cross section which are uncontrollable in the sawing process.

Drying
Green oak timbers dry and shrink from the outside inwards. This will result in cracking and checking of the outer surface as the timber shrinks and dries.

Jointing
We advise traditional joints are used to allow for the movement.

Moisture
European oak reacts to changes of humidity by expanding and contracting.

Staining and colour
Oak exposed to the atmosphere dries to a silver grey colour. Although oak is largely impermeable, recommended stains and polishes are available to protect the surface.

Beaming
Some sections contain a percentage of sap wood. If no sap is wanted in the beams it must be stated at the time of ordering. There will be extra costs in supplying sap-free beams.

Re-stock charges
Although we state standard sizes, all products are bespoke and machined to order.
Should any of our bespoke products be cancelled or rejected after cutting, we reserve the right to charge a re-stock fee if, in our opinion, we believe the goods to be of a suitable standard. 

Storage
Due to the open site at Orlestone Oak Sawmill, we will not take reasonability for goods stored externally waiting for collection/delivery after a three month period.

Free wood
Ferrous metals have a natural reaction with the tannin in oak turning the timber black. We recommend the use of stainless steel.

Insect attack
While still green, some insect attack can take place but the timber will dry and become resistant to attack. We would recommend that all green oak beams should be treated with a suitable insecticide for the controlling of woodboring insects.

Joinery
Unless stated joinery is supplied unfinished (no oils and paints) with no glass or ironmongery, but all can be priced if required as separate items. We have found that on the ordering of the glass it is better to be purchased direct by the customer so they hold the guarantee. Photographs on this web site are for illustration purposes only and can alter slightly as no two planks are alike.

Flooring
We will supply the best quality boards we have at the time of ordering. Lengths and widths are random but we do try to supply boards in one length for ease of laying. Lengths may sometimes be shorter than the stated 2 metres, when knots and blemishes are cut out to ensure the qualities required for particular grades of flooring. Because of the nature of oak when milling the boards, some splits can appear. There is a certain percentage of knots in our boards. There is an element of waste when laying oak boards and we recommend you allow this when ordering because there can be differences in milling sizes when separate orders are placed. When possible, flooring should be left in the area of laying to climatise. Some shrinkage will occur after laying as the flooring settles with the surroundings. The movement of oak is out of our hands and should be taken into consideration when using this product.
Floor joists should be treated with a suitable woodworm killer if any infestation looks evident.
Photographs of flooring shown on this web site are for illustration purposes only and can alter slightly, as no two planks are alike.

Installation Guidelines for Underfloor Heating
Recommended moisture content in flooring 8-10%, maximum RH within installation area 75%.
After installing the underfloor heating, the heating must run a minimum of 21 days. Still run underfloor heating if wood base sub floor. Always use acrylic latex compounds for levelling of cement based sub floors.
Recommended minimum of 4 days acclimatisation period, the flooring should be stacked in piles of 10-15m2 or insert bearers between levels of flooring to allow for air circulation at ambient room temperature. Rooms need to be water tight and not open to any elements.
Underfloor heating should be turned off 48 hours before installation begins.
Important –24 hours AFTER completing installation underfloor heating must be turned on to the lowest temperature, rising to a maximum temperature of 27 degrees centigrade over a 7-day period at point of contact between the flooring and the subfloor. During cold periods a room thermostat cannot be relied upon to maintain accurate control of the maximum floor temperature.
Also advise client not to move temperature more than 3o in any 24-hour period.
Underfloor heating should run continuously and not be turned off.
This floor is suitable as a structural floor.
We guarantee the flooring against delamination as long as all guidelines are adhered to.

Wide floor boards
Flooring supplied in widths over 250mm wide will be a mixture of our character and rustic grade flooring unless otherwise specified.

Sleepers
Please note that in the production of sleepers there is not normally any provision for parallel ends.
This can be added but will incur additional costs.

Firewood logs
Our logs come from the sides of our beam production. There can be some smaller sections in a load as it is very hard to separate during the manufacturing process. There can also be some uniform shapes delivered in with the logs supplied.

Installation and Maintenance
All products must be installed and maintained in accordance with Orlestone Oak instructions and guidelines. Failure to comply with the manufacturer instructions will render the warranty invalid.
Terms and conditions of all manufacturers’ warranties are available on request.

Delivery
We can deliver on pre-arranged dates. If you cannot accept goods on dates that have been pre-arranged, we will store your goods, but cannot accept any responsibility for movement or shrinkage of products during this time. All shortages or damaged goods should be reported to our driver before they leave the site.
Please see "Our Terms For Delivery".

Credit terms
All new customers will be asked to pay a deposit at the time of ordering with the balance to be paid on collection or delivery.

Credit cards
Please note that a 2% charge is made on all credit card transactions.

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Orlestone Oak Sawmill, Nickley Wood, Shadoxhurst, Ashford, Kent TN26 1LZ
T: 01233 732179 F: 01233 732241 E: sales@orlestoneoak.co.uk
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